General Info & Return Policy
Q. How are orders shipped?
A. All orders are shipped via UPS.
Q. Can I request a signature upon delivery?
A. Yes. We highly recommend adding Signature Required to help protect your package. If you'd like this service, please email info@winxandblinx.com before your order ships to arrange payment.
Q. What if my tracking says "Delivered" but I didn't receive my package?
A. If a package is marked as delivered by UPS but cannot be located, we are unfortunately unable to replace or refund the order. For added peace of mind, we recommend selecting the Signature Required option before shipment.
Q. What is your return policy?
A. Returns are accepted within 7 calendar days of delivery. Items must be unused, in their original condition, and accompanied by proof of purchase.
Q.How are refunds processOnce
A. Once your return is received and inspected, we'll notify you. If approved, your refund will be issued to your original payment methodQ. Who pays for return shipping?
A. Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Q. Is there a fee for returning free shipping orders?
A. Yes. For orders that qualified for free shipping, an $10 fee per returned item will be deducted from your refund.
Q. Are any items final sale?
A. Yes. The following items cannot be returned or exchanged:
Personalized items
Clearance items
Toddler & Throw Blankets
Q. What should I know about clearance items?
A. Clearance items may have minor imperfections or may vary slightly from the photos. These items are sold at a discounted price and are final sale.
Q. Are Toddler & Throw Blankets made to order?
A. Yes. These blankets are custom made for each order and are not stocked items.
Q. How long do Toddler & Throw Blanket orders take?
A. Production takes approximately 7–10 business days. Availability may vary based on fabric stock, and we'll contact you if necessary.
Q. Can personalized items be returned?
A. No. Because they are custom-made specifically for you, personalized items are final sale.
Q. Where is personalization placed?
A. Hooded Towels: Center back
Blankets: Corner
Loveys: Corner
Q. What font and thread color do you use?
A. We use a classic block font, and our team selects the thread color that best complements your item.