Refund policy
Refund Policy
Returns
We accept eligible returns within 14 days of delivery. Returns requested after the 14-day period cannot be accepted.
To qualify for a return:
The item must be unused, unworn, and in the same condition in which it was received.
The item must be returned in its original packaging.
A receipt or other proof of purchase is required.
To begin a return, please contact us at billing@winxandblinx.com before mailing your item.
Winx+Blinx reserves the right to deny a return or issue a partial refund if an item is returned damaged, used, incomplete, or not in its original condition for reasons unrelated to an error on our part.
Refunds
Once your return has been received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or credit card provider.
Original shipping charges are non-refundable.
Late or Missing Refunds
If you have not received an approved refund:
Check your bank or credit card account again.
Contact your credit card provider, as refunds may take time to post.
Contact your bank, as additional processing time may be required.
After completing these steps, please contact us at billing@winxandblinx.com if your refund is still missing.
Sale Items
Only regularly priced merchandise is eligible for a refund. Sale and clearance items are final sale and cannot be returned or refunded.
Exchanges
We replace items only when they arrive defective or damaged.
To request a replacement for the same item, please email billing@winxandblinx.com with your order number and details about the issue.
Gifts
When an item was marked as a gift at checkout and shipped directly to the recipient, the recipient will receive store credit for the value of the approved return.
When the item was not marked as a gift, the refund will be issued to the original purchaser using the original payment method.
Return Shipping
Please mail approved returns to:
Winx+Blinx
3614 Quentin Road
Brooklyn, NY 11234
United States
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.
We strongly recommend using a trackable shipping service. For items valued over $75, purchasing shipping insurance is also recommended. Winx+Blinx is not responsible for returned packages that are lost or damaged in transit.
The delivery time for replacement items may vary depending on your location.